Front of House Volunteer Role Description

What exactly would you be doing?

When trained and after shadowing an experienced colleague a couple of times, a FOH volunteer may be asked to do one or more of the following activities.

  • Volunteers help us welcome, support and engage with our patrons and visitors at each performance, providing a friendly welcome to our
  • Volunteers help staff in making each patron feel happy and comfortable.
  • Check tickets and advise patrons on the whereabouts of their Seat.
  • Answer general queries, eg: interval and running times (this info is provided at the briefing).
  • Be attentive to those requiring assistance, especially patrons with mobility difficulties.
  • Help keep aisles and stairways free from obstruction.
  • If a patron has a concern or complaint that is not easily resolved, alert the House Manager, and allow them to handle the situation. Volunteers are not expected to make decisions on behalf of the Acorn.
  • Support the House Manager should a patron become ill. Support staff in evacuating the Acorn in case of a fire or emergency.
  • The following roles are only asked of volunteers happy to undertake them:
    • Sell programmes or company merchandise – if applicable.
    • Assist with pre-paid ticket collections on Box Office (after training).

Our programme is diverse and exciting and offers a mix of music, theatre, spoken word, comedy, and circus. We present high-quality events from some of the country’s leading professionals, and we also support and encourage the development of local talent.

Benefits

  • Volunteers are seated in the auditorium or balcony during the performance in a seat to the side to enjoy the show and keep an eye out for any issues.
  • You will receive a complimentary ticket to another event at the Theatre Manager’s discretion for each event you volunteer.
  • Meet new people, make new friends, and spend time in a creative environment with a wide range of people from all backgrounds and locations across West Cornwall.
  • Let your skills and experience benefit the Acorn Theatre and the local community.
  • Experience an active role within our team.
  • Get involved with one of the leading small venues in the South West, with an audience of over 18,000 in 2019.
  • Enjoy our annual Volunteer Party & general shenanigans.
  • Develop your communication and customer service skills to add to your transferable skills

Is this a volunteer role for you?

  • Do you have some free time during the day or evening?
  • Are you someone who enjoys talking to people and will be able to make patrons feel welcomed and looked after?
  • Do you enjoy being active as part of a team?
  • Do you enjoy theatre, live music, and the arts?
  • Would you appreciate a flexible volunteer role that welcomes your support when you are able to give it? (All we ask is that you are willing to engage with and keep up to date with a small amount of training that is essential to the role. e.g., Fire and evacuation).

If you can answer yes to the above, then we would love to hear from you.

We will train you and buddy you up with an experienced volunteer the first few times you attend an event/performance so that you feel confident in the role.

You will be required to dress in smart casual clothing, and a volunteer lanyard and badge with your name will be provided. This should always be worn and visible to identify you as a volunteer.

If you are interested and want to find out more, please let us know by calling the Acorn on 01736 363545 or via email at admin@theacornpenzance.co.uk.